Testimonials

“Easy to arrange and good availability – client was seen within 3 days; report was received promptly (the Monday after a Friday meeting). Report was set out very clearly and covered all points. I would be happy to use you again, thank you.”

Review of Testamentary Capacity Assessment by Partner and Chartered Legal Executive, Steeles Law, Norfolk

 

"A great service from start to finish. Thornton & Lee kept me informed of how everything was going. The assessment was completed in a very short time and all the relevant paper work forwarded to the solicitors within 24hrs of the assessment. After being passed around by social services and them refusing to complete the assessment it was a huge weight off my mind to find someone who would complete it for me. Thank you for everything you have done."

Applicant for Deputyship for Property and Financial Affairs, Bournemouth

 

"Speedy & informative response to initial email enquiry. Thornton & Lee were very helpful and kept me up to date throughout. The report was received within 2 days of the assessment taking place."

Review of COP3 Capacity Assessment by Court Of Protection Caseworker, Ashton's Legal, Suffolk

 

"We thought your service was brilliant and far better than other assessors we have used in the past. You will be getting all of our work from here on in. Many thanks and carry on the good work"

Review of LPA Capacity Assessments by Director, Estate Planner, and Fellow Member of The Society of Will Writers, Lincolnshire

 

"Assessor very friendly and efficient, they put me at ease very quickly with their attitude. They explained everything very concisely, and clearly. It was a pleasure to meet the Assessor. I would highly recommend Thornton & Lee, the service was first class."

Mr L, Private Customer who received the Certificate Provider Service, Norfolk

 

"Communication was simple, efficient and easy. Appointment was arranged quickly. Report was ready within a few days of assessment. Overall experience was great and I will definitely use again."

Review of COP3 Capacity Assessment by Private Client Solicitor, Hill & Abbott Solicitors, Essex

 

"The overall experience was excellent. Communication with Thornton & Lee and appointment availability were easy, smooth, first class. My Assessor was thoroughly professional, she made me feel at ease, and was totally (and comfortably) in control of the process. The report was provided extremely quickly and is just perfect as far as I am concerned."

Mr Y, Private Customer who received the Testamentary Capacity assessment service, Nottingham

 

"Assessors were very helpful in fitting my client in for an appointment at short notice. Communication was excellent, and the reports were prepared promptly. Thank you for your help; no doubt I will be in touch again when other clients need capacity assessments."

Review of LPA and Testamentary Capacity Assessments by Private Client Solicitor, Nexa Law, Bromley

 

"All aspects of my test for LPA were very good. I would recommend Thornton & Lee to my friends and family"

Mr D, Private Customer who received the Certificate Provider Service, Huntington

 

“Very pleased. The Testamentary Capacity Report covered everything we needed (which is not always the case). Quick responses and turn around time. Able/willing to adapt to client’s needs. Pleased with interaction with client’s.”

Review of Testamentary Capacity Assessment by Private Client Solicitor, Hansells Solicitors, Norfolk

 

"This was a seamless transaction from beginning to end.  What particularly impressed me was that I was regularly kept updated when, unfortunately, our client was admitted to hospital and the assessment could not take place on the original planned date.  The assessment was, however, conducted immediately after when our client was discharged from hospital.  The report was issued in a very timely manner and was very comprehensive.  I could not fault the service or suggest areas for improvement.  You also offer video and face-to-face assessments, which is a crucial factor in the current climate.  Fees and timelines were very clear and comprehensive."

Review of Capacity to Act as an Executor Assessment by Wealth Preservation Team, Greenwoods GRM, Cambridge

 

"From the first email to the final report I found the Assessor was an excellent communicator and went out of her way to make the process of carrying out a Mental Capacity Assessment for my 90 year old Father straightforward and convenient. The Assessor offered an appointment date and time that was best for my Father and acted with utmost professionalism at all times. Of great importance was also the high level of kindness and patience shown especially whilst the technology of a video call was set up, which was reassuring for my Father. The report turnaround time was very efficient and the quality of the reports was exemplary, with details accurately recorded. My Father would also like to convey his thanks for the Assessor's kindness during the assessment and for making him feel at ease, which allowed him to express himself in a comfortable environment."

Mr W, Private Customer who received the Capacity to Enter into Lasting Powers of Attorney assessment service, Surrey

 

"Excellent communication from the outset.  Clearly laid out the next steps and expectations for me and my clients.  “Met” the client via video link on a weekend when it was the best for them and their family.  Prompt, very thorough and comprehensive report produced.  The Assessor struck the right balance between empathy and getting the job done well, with a vulnerable client. The whole experience took the “dread” away from having to invoke the Golden Rule.  It was simple and professional.  Most of all, the clients were delighted. Having yet again failed to get the client’s GP to report on her testamentary capacity, I will now just immediately revert to Thornton & Lee so as to not waste further time in the knowledge that my client will receive an excellent service. I will definitely use them again."

Review of Testamentary Capacity Assessment by Director, Hamilton Legacy, Durham

 

"I received a very prompt response and you liaised with my client to arrange a suitable time to complete the assessment.  The assessment was carried out promptly and the report issued. "

Review of COP3 Capacity Assessment by Chartered Legal Executive, Campion Solicitors, Wirral

 

"I was concerned my Mum would be upset during her capacity assessment but the Assessor from Thornton & Lee handled the whole situation with such respect and kindness that Mum actually enjoyed the chat. The report is detailed, comprehensive and professional. I highly recommend this firm."

Applicant for Deputyship for Property and Financial Affairs, Wirral

 

"The quality / frequency of communication and speed of transaction from instruction to completion was excellent. A very professional service indeed. The report was thorough and covered every aspect of the legal test for Testamentary Capacity. I have confidence in instructing Thornton & Lee on future reports, and would recommend them to my professional colleagues specialising in Private Client and Court of Protection work".

Review of Testamentary Capacity Assessment by Associate Solicitor, Ellisons Solicitors, Suffolk
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